Frequently asked questions
Yes, we offer free shipping on all orders over €50 within the Netherlands. For international orders, shipping costs vary by location and are calculated at checkout.
Orders within the Netherlands typically arrive within 2-3 business days. EU shipping takes 5-7 business days, and international shipping takes 7-14 business days depending on your location.
Yes, once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey to your doorstep in real-time.
Yes, we ship worldwide! International shipping rates and delivery times vary by destination. Customs fees and import taxes may apply and are the responsibility of the customer.
Store your jewelry in a dry place away from direct sunlight. Clean with a soft cloth and avoid contact with perfumes, lotions, and water. Remove jewelry before swimming, showering, or exercising.
We recommend removing your jewelry before swimming, showering, or bathing. Chlorine, salt water, and harsh chemicals can damage the finish and gemstones over time.
Use a soft, lint-free cloth to gently polish your jewelry. For deeper cleaning, use warm water with mild soap and a soft brush. Dry thoroughly before storing. Avoid harsh chemicals and ultrasonic cleaners.
Sterling silver may naturally tarnish over time when exposed to air and moisture. This is normal and can be easily cleaned. Gold-plated pieces maintain their shine with proper care. Store in airtight bags to minimize tarnishing.
Yes, we accept returns and exchanges within 30 days of purchase. Items must be unworn, undamaged, and in original packaging. Custom or personalized pieces cannot be returned unless defective.
Contact our customer service team with your order number to initiate a return. We'll provide you with a return label and instructions. Refunds are processed within 5-7 business days after we receive your return.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, iDEAL, and bank transfers. All transactions are secure and encrypted for your protection.
All our jewelry is crafted from high-quality materials including 925 sterling silver, 14k and 18k gold, and ethically sourced gemstones. Each piece is hypoallergenic and nickel-free.
Yes, all our jewelry is hypoallergenic and nickel-free, making it safe for sensitive skin. We use only high-quality materials that are gentle and won't cause irritation.
Yes, we offer custom engraving and personalization services on select pieces. Contact our customer service team to discuss your specific requirements, design ideas, and pricing.
Yes, all our jewelry comes with a 1-year warranty covering manufacturing defects. This does not cover normal wear and tear, damage from misuse, or lost items.
